Information we collect directly from you.

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• This is the information we collect when you voluntarily submit information to us.​

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• When you submit information to us via a form such as registering an account, signing up for our newsletter or making contact via our Contact Us or Press pages, this information is primarily used to complete your request.

• When you contact us via telephone, direct email or replying to a support ticket, this information may be stored to help us improve our service.

• When you submit responses via a survey or poll, this data may be stored to help us improve our products or your online experience.

• When submitting information to take part in a prize draw or competition

• When you report a problem with our website via the contact us page, direct email, telephone or a feedback tool

• When you contact us via Facebook Messenger, this information may be stored and used to improve our customer service

Information about your browsing activity online

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We collect data such as the pages and products you visit, the device you used to visit our website, the categories you spend the most time browsing and which areas of our help section you visit. This information is used to help improve our website content, product offering and online experience.

 

We also collect cookie information on our website. For more information on cookies and how we use them, please see our Cookie Information.

How long will cookies stay on my browsing device?

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We utilize cookies for between 24 hours and a maximum of 540 days. This depends on the type of cookie, but cookies can last on a device for up to two years. Shorter life cookies are used primarily for session experiences per visit. For example, longer ones will be used to market new products and upcoming sale events.

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WHAT DO WE DO WITH THE INFORMATION?

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• Any information we collect, process or store about you is treated as our own. We are 100% committed to protecting and respecting your privacy. Your personal information is never shared or sold and is used solely by ourselves to complete your order and requests or to improve our online experience and/or product offering.

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• Only if you give us explicit consent might we share your information with our partners, subsidiaries or subsidiary companies so that they can contact you with information, promotions, products, services, and offers that may interest you.

How to Manage Cookies from this Website

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• You can find more information about changing your browser cookie settings at www.allaboutcookies.org.

• Some third parties may use Advertising Cookies to help gather information about your browsing activity so that they can deliver website advertising to you that is relevant to your interests. The advertising industries in the EU have developed schemes to help you opt-out of receiving cookies used for these purposes. You can learn more about the EU scheme from www.youronlinechoices.eu

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Questions

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• If you have any questions regarding the way LEVL 8 LTD are using cookies, please email support@levl8.co